At manaloplay, your privacy matters. This page explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
We only collect the data we genuinely need to run the platform safely, process your transactions, and comply with Philippine regulations.
When you create an account on manaloplay, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player profile on the platform. We also collect your preferred currency, which is Philippine pesos (PHP), and your country of residence to confirm eligibility. All registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent. Providing accurate registration details is a condition of your account, and any false information may result in account suspension.
To process deposits and withdrawals, we collect payment-related information such as your GCash or Maya account details, transaction reference numbers, and deposit and withdrawal history. We do not store full card numbers or payment credentials directly — these are handled by our regulated payment processors who operate under their own security standards. Transaction records are retained as required by Philippine financial regulations and anti-money laundering obligations. We use this data solely to process your payments, investigate disputes, and comply with regulatory reporting requirements. If you request a withdrawal, we may ask for additional verification documents to confirm that the payment is going to the rightful account holder.
We automatically collect data about how you interact with the platform, including the games you play, your betting history, session duration, device type, browser version, and IP address. This data helps us personalise your experience, detect unusual activity that may indicate fraud or problem gambling, and improve the overall performance of the platform. Usage data is also used to generate anonymised analytics that help us understand which features Filipino players find most useful. We do not use your gaming activity data to make automated decisions that have a significant legal effect on you without human review. You can request a summary of your gaming activity at any time by contacting our support team.
When you contact our support team via live chat, email, or any other channel, we retain a record of that conversation including the content of your messages, the date and time, and the resolution outcome. These records help us provide consistent service, train our support staff, and resolve any disputes that may arise from previous interactions. Communication data is stored securely and is only accessible to authorised staff members who need it to assist you. We may also send you service-related notifications such as account alerts, deposit confirmations, and security warnings — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, you can withdraw that consent at any time through your account settings.
manaloplay uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how the platform is being used. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand traffic patterns and improve the user experience, while preference cookies remember settings like your chosen language or display options. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. We do not use third-party advertising cookies or share cookie data with external ad networks.
As part of our Know Your Customer (KYC) obligations under Philippine regulations, we may ask you to submit a government-issued ID, proof of address, or other supporting documents to verify your identity before processing a withdrawal or if your account is flagged for review. Accepted documents include a Philippine passport, driver's licence, SSS ID, or similar valid government-issued identification. These documents are handled with the highest level of care, stored in encrypted form, and accessed only by authorised compliance staff. We retain KYC documents for the period required by applicable law and delete them securely once that retention period has elapsed. Submitting false or altered documents is a serious violation of our Terms and Conditions and may be reported to the relevant authorities.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you. Here is a straightforward overview of what you can request and how.
You have the right to request a copy of the personal data we hold about you at any time. If any of that information is inaccurate or out of date, you can ask us to correct it, and we will do so promptly after verifying your identity. In certain circumstances, you may also request that we delete your personal data — for example, if you close your account and there is no longer a legal basis for us to retain it. Please note that some data must be kept for a minimum period under Philippine financial and gaming regulations, even after your account is closed, and we are unable to delete records that fall within that mandatory retention window. To make any of these requests, please contact our support team with your account details and a clear description of what you are asking for.
We aim to respond to all data rights requests within 15 business days of receiving them. If your request is complex or involves a large volume of data, we will let you know within that initial period and provide an updated timeline. There is no fee for making a data access or correction request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive. All requests are handled by our dedicated compliance team, who will treat your information with the utmost confidentiality throughout the process. If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the National Privacy Commission of the Philippines.
We do not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who help us operate the platform — such as payment processors, identity verification services, and cloud hosting providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws and our own data protection standards. In some cases, we may be legally required to disclose your information to regulatory bodies, law enforcement agencies, or courts in the Philippines if we receive a valid legal request. Outside of these circumstances, your data stays within the manaloplay platform and is not shared without your knowledge.
If you have any questions about how manaloplay handles your personal data, or if you would like to exercise any of your data rights, our FAQ page is a great starting point. You can also create an account and manage your privacy preferences directly from your account settings.